People with ongoing or specialist care needs
People with chronic conditions, disabilities, or serious illness, who meet networks, prior authorization, and denials most often.
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Problems that hurt them
Paths that fix these help them.
- People lose coverage when their life changes (churn): Treatment is interrupted when coverage lapses mid-course.
- Underinsurance: covered, but can't afford to use it: High deductibles and coinsurance lead them to avoid care.
- Narrow networks and out-of-network surprises: Needed specialists and therapists are often out of network.
- Medical debt affects about 100 million people: Medical debt leads them to skip care and face damaged credit and financial distress.
- Surprise billing and a runaway arbitration system: Ambulance rides and out-of-network specialists send bills patients didn't choose.
- Claim denials: Care is delayed or denied, and appeals take time.
- Prior authorization delays and blocks care: Approval requirements delay treatment and can cause harm.
- Private equity roll-ups in medicine: Practice and facility buyouts can raise prices and cut staff.
- Patent thickets and evergreening delay generics: Extended monopolies keep them paying monopoly prices longer.
- R&D is funded by high prices, which ties innovation to unaffordability: High prices make current treatment less affordable.
- Drug shortages of cheap, essential generics: Essential generic shortages interrupt access to chemotherapy and emergency drugs.
- Getting to care: transportation and ambulances: Lack of transportation causes missed appointments.
- Nursing and direct-care shortages and burnout: Understaffed hospitals and nursing homes leave them with too few caregivers.
- Clinician burnout from paperwork and EHR work: Paperwork leaves less face time with clinicians.
- Medical errors and poor care coordination: Delivery and coordination failures cause preventable harm.
- Malpractice system: slow, costly, and drives defensive medicine: Most patients injured by care never receive compensation.
- Low-value care and overtreatment: Low-benefit tests and treatments expose them to harm.
- Hospice growth, for-profit entry, and fraud: Inappropriate hospice enrollment can remove access to curative treatment.
- Prevention and public health are underfunded: Limited prevention funding leaves chronic disease driving treatment needs.
- Records don't follow patients: Incompatible records lose information across providers and cause repeated tests.
- Health privacy: Widely shared sensitive health information can expose them to harm.
- Longer waits if demand grows faster than capacity: They need specialists and procedures most often.
- Under-investment in equipment and facilities: Underinvestment in diagnostic equipment leaves them waiting for tests.
- Slower access to new drugs and technology: Strict value assessment can delay or refuse new therapies.
- Providers leave, retire, or go cash-only if pay drops: Provider retirements, opt-outs, and closures reduce access in affected specialties and regions.
- Copays keep billing systems alive and still deter poorer patients: Point-of-care charges deter care, especially for poorer patients.
- Central coverage decisions can feel like rationing: People needing a declined or delayed treatment have no other insurer to turn to.
- Fixed budgets can ration care: Hospitals may slow elective procedures when demand exceeds fixed budgets.
- Paying a fixed amount per patient rewards doing less: Fixed payments encourage avoiding sick patients or providing less care.
- Price limits can cause shortages, launch delays, or exits: Low price limits may reduce access to products and services through shortages or exits.
- Government chooses which research gets funded: People with rare conditions can lose research support for needed treatments.
- Quality concerns when non-physicians practice independently: Expanded independent practice may expose them to missed diagnoses or over-prescribing.
- Targets and quality metrics invite gaming: Gaming wait-time and quality measures undermines their intended protection.
Problems they gain from
Paths that fix these cost them.
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